Service Contracts

Our range of service contracts provide optimised support for your instruments, while offering excellent value for money. Packages are offered to suit specific requirements and budgets.

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Trial Package

Our trial package is for those who do not want to enter into a contract agreement immediately but still require a professional approach to equipment maintenance.
• No contract*
• Service & maintenance
• Qualification
• Instrument evaluation & repair
• Relocation & installation
• Competitive prices on instrument parts & consumables
• Competitive prices on travel & labour

Standard Support Package

Our standard support package offers great value.
• 1 or more scheduled maintenance visits per annum
• 12 month contract (Increased term available)
• Less than 48 hour response times to breakdown callouts
• Competitive prices on instrument parts and consumables
• Competitive prices on travel & labour

Premium Support Package

Our premium support package offers ‘fixed cost’ cover for maintenance.
• 1 or more scheduled maintenance visits per annum
• 12 month contract (increased term available)
• Less than 48 hour response times to breakdown call outs
• Electromechanical parts included
• Competitive prices on consumables
• Travel & Labour included

Comprehensive Support Package

Essentially our premium support package enhanced and offering the customer further flexibility.
• 1 or more scheduled maintenance visits per annum
• 12 month contract (increased term available)
• Less than 48 hour response times to breakdown call outs
• Travel & Labour included
• Electromechanical parts included
• Instrument Consumables included

*Subject to conditions